Shipping Policy
At Couple Tote, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping procedures, delivery timelines, and related information.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Coverage
We currently deliver across India. Delivery availability may vary depending on the serviceability of your location and our logistics partners.
Delivery Timelines
Estimated delivery times are as follows:
• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote Locations: 7–10 business days
Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment. Any promotional free shipping offers will be clearly communicated on our website.
Order Tracking
Once your order has been shipped, tracking details will be provided via email or SMS, allowing you to monitor the status of your shipment.
Delayed Deliveries
While we strive to ensure timely deliveries, delays may occasionally occur due to factors beyond our control. Couple Tote shall not be held responsible for delays caused by courier partners, natural disasters, strikes, public holidays, or other unforeseen events.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. Couple Tote is not liable for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address details.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact our customer support team within 48 hours of delivery or the expected delivery date. We will work with our shipping partners to investigate and resolve the issue.
Order Cancellation
Orders may only be cancelled before they have been shipped. Once an order has been dispatched, cancellations may not be possible and will be subject to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery timelines, or order tracking, please contact us through our Contact Us page. Our team will be happy to assist you.